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  • Add a Student
  • Using Parent Portal
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  • FAQ

CREATING A NEW PARENT PORTAL ACCOUNT

If you have never created an HSD Parent Portal Account, you will need to follow these steps.
Note:  You will need your child’s student Access ID and Access Password (provided by your child’s school) to complete the account creation. This code is only required for account creation and should be kept in a secure location or securely destroyed once user account(s) have been created.

  1. Visit
  2. Select the CREATE ACCOUNT tab.
  3. Click CREATE ACCOUNT.Create Account
  4. [A] Enter your FIRST and LAST name, and your EMAIL address.Parent Account Details
    Note: HSD staff need to use a personal email address, not an hsd.ca address.
  5. Choose a USERNAME [B]and PASSWORD [C]. This is what you will use to login to the Parent Portal.
    If two parents set up accounts, each username will need to be unique.
    Tip: Pick a username that will be easy for you to remember, such as your email address.
  6. [D]Enter your student’s name (try first name only).
  7. Enter the Student Access ID [E] that was provided to you by your school for that student (this is CASE SENSITIVE). Each child has their own Access ID.
    Tip: If copy/pasting the access ID, make sure there is no space at the beginning or end.
  8. Enter the Student Access Password [F]. The password is the student’s date of birth in this format: m/d/yyyy
    Examples:
    April 7, 2012 enter 4/7/2012
    December 17, 2012 enter 12/17/2012
    Be sure to include the “/”
  9. Enter your relationship to the student.
    Tip: If you have more than one student, create your account for one student only and then add any additional students using the Account Preferences option once you have successfully logged in for the first time.
  10. Relationship to Student Scroll to the bottom and click ENTER.
  11. If successful, you will see a message prompting you to check your email to verify your account. Your login will not work if you have not verified your email. If there is an error, you will see a message indicating which information needs to be changed.Setup pending verification message on Sign In screen
  12. Check your email. Click the link provided in the email.
    Tip: If you do not receive the email, look in your spam/junk folder. You may need to wait 15-30 minutes to receive the email.Sample verification email with link

  13. Once you have verified your account you can return to the Student and Parent Sign In screen and enter your USERNAME [B]and PASSWORD [C] and click Sign In to access your Parent Portal account.Student and Parents Sign-in

Tip: If you are having problems with account setup, we recommend using a computer with an updated Chrome or Firefox browser. If you are unable to sign up for an account or you do not receive your verification email, contact/visit your school office.

Mobile Users: The PowerSchool Parent Portal App currently available in Apple / Google Play stores has limited functionality, and does not al